Sona Bet Privacy
Policy & Data Protection

1 Introduction

Welcome to the Sona Bet Privacy Policy. Sona Bet ("we", "us", "our") operates the online gaming platform at sona-bet.top. This Privacy Policy explains how we collect, use, store, and protect the personal data of players and visitors who use our website and services.

We understand that privacy matters deeply to our players in Bangladesh. When you trust Sona Bet with your personal information, we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data — no confusing legal jargon, no hidden surprises.

This Privacy Policy applies to all personal data collected through the Sona Bet website, mobile app, customer support channels, and any other service we provide. It should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2 Data We Collect

Sona Bet collects personal data in several ways — directly from you when you register or use our services, automatically when you browse our platform, and occasionally from third-party verification providers. Here is a breakdown of the categories of data we collect:

Registration & Account Data

• Full name and date of birth
• Email address and mobile phone number
• Username and encrypted password
• Residential address
• National ID or passport number (for identity verification)

Financial Data

• bKash, Nagad, or Rocket mobile wallet number
• Transaction history — deposits, withdrawals, and bonus activity
• Account balance information

Gaming Activity Data

• Games played, bets placed, and results
• Session duration and login timestamps
• Responsible gaming settings and self-exclusion history

Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Pages visited and features used on the platform

Communications Data

• Messages sent to our customer support team
• Survey responses and feedback submissions
• Email and SMS communication preferences

3 How We Use Your Data

Sona Bet uses your personal data for the following purposes:

Sona Bet does not use your personal data for any purpose that is not listed above. If we ever need to use your data for a new purpose, we will update this Privacy Policy and notify you accordingly.

4 Legal Basis for Processing

Sona Bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our contract with you — i.e., to operate your account, process transactions, and deliver our gaming services.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process some data based on our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests do not override your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw this consent at any time.

5 Data Sharing & Third Parties

Sona Bet does not sell your personal data. We may share your data with carefully selected third parties only where it is necessary to operate our platform and deliver our services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws.

Categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, and Rocket, to process your deposits and withdrawals.
• Identity verification providers: To verify your age and identity as required by our operating licence.
• Game software providers: Third-party game studios whose games are available on the Sona Bet platform. These providers may receive anonymised gameplay data.
• IT and hosting providers: Companies that provide the technical infrastructure on which Sona Bet operates.
• Regulatory and law enforcement authorities: Where we are legally required to disclose data, for example in response to a court order or regulatory investigation.

6 Cookies & Tracking Technologies

Sona Bet uses cookies and similar tracking technologies to make our platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They keep you logged in, remember your session, and enable core features. You cannot opt out of essential cookies.
• Analytics cookies: These help us understand how players use the platform — which pages are most popular, where users drop off, and how we can improve. Analytics data is aggregated and anonymised.
• Preference cookies: These remember your settings and preferences, such as your language choice or responsible gaming limits.
• Security cookies: These help us detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Sona Bet platform.

7 Data Retention

Sona Bet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering regulations.
• Identity verification documents: Retained for the period required by our licensing authority, typically 5 years after account closure.
• Customer support communications: Retained for up to 3 years after the last interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and analytics data: Typically retained for up to 2 years in anonymised or aggregated form.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Your Privacy Rights

As a Sona Bet player, you have the following rights in relation to your personal data. We are committed to honouring these rights promptly and without unnecessary barriers.

• Right of access: You can request a copy of all personal data Sona Bet holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure: In certain circumstances, you can request that Sona Bet delete your personal data. Note that some data must be retained for legal and regulatory reasons.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to the processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.

9 Children's Privacy

Sona Bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage access.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Sona Bet, please contact us at [email protected] so we can investigate and take appropriate action.

10 Security Measures

Sona Bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including payment information and identity documents.
• Two-factor authentication (2FA) available for all player accounts to add an extra layer of login security.
• Strict access controls ensuring that only authorised Sona Bet personnel can access player data, and only on a need-to-know basis.
• Regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
• 24/7 fraud monitoring to detect and respond to suspicious activity in real time.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Sona Bet account and to enable two-factor authentication for maximum protection.

11 Updates to This Policy

Sona Bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will notify registered players by email where possible. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Sona Bet handles your personal data, please get in touch with our support team. We are available around the clock and will do our best to respond promptly.